1. How many mediations does it take to resolve a conflict?

Typically, most conflicts are resolved in one mediation session. A mediation session is no longer than 2 hours in length.

2. What types of conflict can be resolved by mediation?

• Neighbourhood conflicts (i.e fences, pets, noise, etc.)
• Household conflicts (i.e. sibling/sibling, parent/child and between roommates)
• School conflicts (i.e. teacher/parent/student)
• Landlord-tenant conflicts (i.e. noise, parking, etc.)
• Workplace/organizational conflicts (employee/employers, client/staff member and amongst board members)

If you're uncertain as to if we'll take your conflict on, please give CCRS a call and we will let you know if we can assist you.

3. How does mediation work?

Mediation begins with a private conversation with a trained mediator. This is called intake. During intake, you will discuss the conflict with a mediator one-on-one. The mediator will then ask you to provide the contact information to the person you are in conflict with ("the other party"). The mediator will contact the other party and gather information relating to the conflict from his/her point of view. If the mediator determines that mediation is right for you both, the mediator will invite you to participate in a mediation session where you will be asked to sit in a room with the mediator and the other party and discuss the conflict. The mediation session will begin with the mediator's introduction. In the introduction, the mediator will review the mediation process and see if there are any questions. The mediator will then ask each party to describe the conflict from his/her point of view and the issues and concerns relating to the conflict. After the issues are discussed, the mediator will ask the parties to come up with options to resolving the issues. The parties will then be asked to agree on the best option for each issue. The agreements will be recorded by the mediator and the parties will receive a copy of the agreement at the end of the mediation session.

4. Why should I choose mediation?

• Mediation provides a private and casual environment to discuss your conflict
• Information shared in mediation is kept confidential
• Parties reach their OWN agreement together with the help of a mediator so there are no winners or losers
• Mediation is FREE! It will save you the cost and time associated with resolving your conflict in court